Frequently Asked Questions
Everything you need to know about Deus Ex Machina gear and services.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on customs processing.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that certain limited-edition collaborations may have specific return restrictions.
How do I determine the right size for me?
Each product page features a detailed size guide. Our apparel follows a standard fit, but we recommend checking specific measurements for our technical riding gear and slim-fit collections.
Are your products covered by a warranty?
Yes, we stand by the quality of our craftsmanship. All Deus Ex Machina products are covered against manufacturing defects for up to 6 months from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Localized payment options may be available depending on your shipping region.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.